Policy
Refund policy
When a refund applies
- The payment cleared but the balance was not loaded onto the ride card.
- A duplicate charge for the same reference.
- A payment routed to a wrong ride card, reported within 14 days of the confirmation.
When it does not apply
- The balance was loaded correctly onto the ride card you named in the request.
- You approved the wrong amount and the top-up completed exactly as approved.
How to request a refund
Email billing@dubairidecard.com with the reference from your confirmation (it begins with DRC-), the amount and the date. We confirm receipt by email and review the transaction with the payment processor.
Timeline
Approved refunds are returned to the original payment card. Depending on the bank, funds usually appear within 5–10 business days after approval. We keep you updated by email at each step of a Dubai ride card recharge refund.
If you go to your bank instead
A bank chargeback locks the case: we can no longer refund from our side, and the payment processor takes over the review. If you'd like the quickest path, ask us first — most cases are resolved within one working day.
Contact
Questions about this policy: care@dubairidecard.com or +971 4 385 2179.